Describe the issue and location
Use a street address or clear landmark and explain what happened. A precise location helps the City route a pothole, lighting, drainage or neighborhood concern.
South Florida › Broward County › Hollywood, Florida
Hollywood · Broward CountyCity life,
City life,
well connected.
Hollywood’s resident experience runs through Hollywood Connect, its water utility and sanitation teams, and the City’s permit portal. This guide helps you choose the right path—and explains when an address check or a different department matters.
City Hall2600 Hollywood Boulevard
954-967-4357
954-967-4357
Utility Billing954-921-3938
Mon–Thu · 7 a.m.–6 p.m.
Mon–Thu · 7 a.m.–6 p.m.
Garbage & recyclingWaste Pro · 954-967-4200
Building permits954-921-3335
Start with Hollywood Connect
For non-emergency city concerns, Connect is the central report-and-follow-up path. For billing, waste pickup, active hazards or permits, go straight to the responsible department.
Choose the correct service route
Use Connect for general non-emergency concerns. Utility bills and service start/stop go to Utility Billing; missed garbage or recycling goes to Environmental Services/Waste Pro; construction goes through Building Permits.
Resident service board
The City’s departments handle different steps. Here’s where to begin and what to confirm.
Confirm your address is City-served
Hollywood asks customers to confirm the property is served by its Department of Public Utilities before applying. Utility Billing is at 2600 Hollywood Boulevard, Room 103. The City lists a deposit for new accounts; call 954-921-3938 for application requirements, account changes, bills or reconnection help.
Utility Billing & account information ↗Check your collection map
Waste Pro handles garbage collection twice each week. Single-family homes and duplexes should use the City-issued gray garbage cart. Hollywood’s address map shows collection days for garbage, recycling, yard waste and bulk waste; service rules differ by property type. Waste Pro: 954-967-4200; cart repair: Environmental Services at 954-967-4526.
Collection map & recycling guide ↗ · Garbage rules ↗Choose the right permit portal
For new permit applications, Hollywood moved to Accela Citizen Access effective August 4, 2026. The City says the old BCLA portal is for existing BCLA permits only. Accela supports new applications, document uploads, permit management and record search. Building permits: 954-921-3335; inspections: 954-921-3250.
Permit portal, migration notes & appointment help ↗Send a non-emergency concern
Use Hollywood Connect for a non-emergency service request and track its progress. If the issue involves a utility account or waste collection, contact that team directly so the report reaches the service operator.
Report or follow a concern ↗Find city programs and places
The City service directory includes resident, visitor and business services. Parks & Recreation handles recreation facilities and programs; Public Works handles City beach property and related maintenance. Verify current schedules and access details with the department.
Hollywood service directory ↗Meetings, records and contacts
City Hall is at 2600 Hollywood Boulevard. The City Clerk’s office publishes Commission meeting information and maintains official records. Department counters can have different service windows, so confirm hours before visiting.
Frequently called numbers & new resident guide ↗