South Florida › Broward County › Pembroke Pines
Start with the task: a utility question, a bulky pickup, a permit, or an appointment. Pembroke Pines spreads resident services across City Hall, its Utilities Customer Service office, and the Pines Web Services portals. This guide puts the right counter and next step together.
Utility Customer Service is at a different address from City Hall. Check the location on the card before heading out.
The Citizen Self Service portal supports utility account access, payments, monthly bills, consumption review and recurring EFT. One-time online payments carry a listed fee of 2.9% for credit/debit cards or $1.49 for e-check; recurring EFT is offered without those transaction fees. Customer Service: Monday–Thursday, 7 a.m.–5:45 p.m.; closed Friday and legal holidays.
Portal, payment methods & office details ↗Residential green-cart garbage is collected twice weekly; days vary by route. Bulk pickup is twice a month, with separate scheduling required for some oversized loads. The City lists Waste Pro for regular cart service and Eastern Waste for excess bulk; verify the material and appointment rules before setting it out.
Bulk pickup details ↗ Utility & sanitation guide ↗Pines Web Services is the City’s online doorway. Development Hub connects permit applications, plan review, inspection scheduling, code compliance and Business Tax Receipts. Check permit type, required documents and inspection instructions for the specific job.
Permit application & Development Hub ↗The City offers passport acceptance services through its web-services program. Confirm current appointment availability, application requirements and accepted payment before visiting; passport acceptance is a scheduled service, not a general City Hall walk-in.
Passport service information ↗Agendas and minutes let residents see upcoming City Commission and board business and review prior meetings. For public records, use the Clerk’s records process and describe the records you need as specifically as possible.
Agendas & minutes ↗City Hall and the Charles F. Dodge City Center are at 601 City Center Way. Utility account support is at 8300 S Palm Drive. Call 954-450-1060 for City Hall information or 954-518-9000 for utility customer service before a trip.
City directory ↗